Welcome to the support page for Underground @ Bendigo, developed by ISM IT Solutions.
Underground @ Bendigo provides an interactive view of Bendigo's remarkable underground mining history, allowing users to explore historic mine shafts and underground workings in relation to the modern city.
If you experience a problem with Underground @ Bendigo, have a question about using the app, or would like to report an error, please contact us.
When reporting a technical problem, it is helpful to include the type of iPhone or iPad you are using, your version of iOS or iPadOS, and a brief description of the problem. A screenshot is also helpful where applicable.
Email: admin@ismit.com.au
Website: www.ismit.com.au
Underground @ Bendigo can use your device's location to show your current position in relation to historic mine shafts, underground workings and other features displayed on the map.
If your current position is not appearing, check that location access is enabled for Underground @ Bendigo under:
Settings → Privacy & Security → Location Services
You can use and explore the map without sharing your precise location unless a particular feature requires it.
The locations of historic mine workings have been compiled from historical maps, plans and other research material.
Although considerable care has been taken in compiling and positioning this information, Underground @ Bendigo is intended for historical, educational and informational purposes only. Locations and underground features should be regarded as approximate and should not be relied upon for surveying, engineering, excavation, construction, navigation or personal safety purposes.
The presence or absence of a shaft or underground working on the map should not be taken as confirmation of actual ground conditions at a particular location.
Some features or content within Underground @ Bendigo may require an active subscription.
Subscriptions purchased through the iOS or iPadOS app are processed and managed by Apple through your Apple Account.
You can view, change or cancel your subscriptions from your Apple device under:
Settings → [your name] → Subscriptions
Deleting Underground @ Bendigo from your device does not automatically cancel an active subscription.
If you have previously purchased a subscription but the app does not recognise it, make sure you are signed in with the same Apple Account used to make the original purchase.
Where available, select Restore Purchases within Underground @ Bendigo.
If the problem continues, please contact us using the details above.
Bendigo's mining history is extensive, and historical records can sometimes conflict or contain inaccuracies.
If you believe information shown in Underground @ Bendigo is incorrect, or you have historical information that could improve the app, we welcome your feedback.
Please provide as much detail as possible, including the mine, shaft or location concerned and, where possible, the historical source for the information.
We respect the privacy of Underground @ Bendigo users.
You can read our full Underground @ Bendigo Privacy Policy at:
ismit.com.au/underground/privacy
For technical support, questions, corrections or other enquiries regarding Underground @ Bendigo:
ISM IT Solutions
Australia
Website: www.ismit.com.au
Email: admin@ismit.com.au
Underground @ Bendigo
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